1. Introduction
This policy explains what personal data we collect through the website https://metaling-jajce.com, for what purpose we process it, on what legal basis, to whom we disclose it, and what rights you have regarding your data.
Processing is carried out in accordance with the Personal Data Protection Act of Bosnia and Herzegovina (Official Gazette of BiH, No. 12/25) and with the principles of the European Union General Data Protection Regulation (GDPR).
2. Data Controller
The controller of personal data is Metaling Jajce d.o.o., with the details listed at the top of this policy. For any data protection questions, contact us at info@metaling-jajce.com.
3. What data we collect and why
3.1 Contact form data
When you send us a message via the contact form, we collect the data you enter yourself (full name, email address, phone number, message content), together with the date and time of submission and the IP address from which the message was sent.
- Purpose: receiving and processing your inquiry and responding to it.
- Legal basis: taking steps at your request prior to entering into a possible contract, i.e. our legitimate interest in responding to a business inquiry.
- Retention period: we keep the data for as long as necessary to process the inquiry and conduct business communication, and for no longer than [e.g. 2 years] from the last contact, after which it is deleted, unless the inquiry results in a contractual relationship subject to statutory retention periods.
3.2 Technical visit data
When you visit the site, certain technical data is processed automatically (IP address, browser and device type, pages visited), necessary for the secure and correct operation of the site.
- Purpose: security, stability and correct operation of the website.
- Legal basis: our legitimate interest in the security and functionality of the site.
3.3 Analytics data
With your consent, we use Google Analytics to measure traffic and improve the site (see section 5).
- Legal basis: your consent.
4. Third parties and data transfers outside BiH
To operate the site we use services provided by Google (Google Ireland Ltd. / Google LLC). By using these services, certain data (including your IP address) may be transferred to and processed on servers outside Bosnia and Herzegovina, including the United States. Google carries out these transfers on the basis of standard contractual clauses and appropriate safeguards. Details are available in Google’s privacy policy: https://policies.google.com/privacy
We do not sell your data or share it with third parties for marketing purposes.
5. Cookies and related technologies
A cookie is a small file that the site stores in your browser to remember certain information. On your first visit, we display a cookie notice in which you can accept or reject non-essential categories. We set essential cookies without consent as they are necessary for the site to work; all others are set only after your consent.
5.1 Essential (technical) cookies
Necessary for the basic functioning of the site and for remembering your settings. Set without consent.
- WPML — the site’s multilingual system; remembers the selected language so you see content in the correct language. Cookies such as
wp-wpml_current_language. - A cookie that remembers your choice in the cookie notice.
5.2 Analytics cookies — Google Analytics
We use Google Analytics (Google Ireland Ltd.) to understand how the site is used, in order to improve it. These cookies record data such as the number of visits, traffic sources and on-site behaviour in anonymised form. They are set only with your consent.
- Example cookies:
_ga,_ga_*,_gid. - More: https://policies.google.com/privacy
5.3 Google reCAPTCHA
The contact form is protected by Google reCAPTCHA, which prevents misuse and the sending of unwanted messages by automated programs. For this purpose, reCAPTCHA analyses user behaviour and may collect data such as your IP address and interactions on the site. Google’s Privacy Policy (https://policies.google.com/privacy) and Terms of Service (https://policies.google.com/terms) apply to this service.
5.4 Google Maps
We use Google Maps to display our location. When the map loads, Google may collect data such as your IP address and device information. We load the map only after your consent. More: https://policies.google.com/privacy
5.5 Managing cookies
You can change or delete cookies at any time through your browser settings, and withdraw previously given consent via the cookie notice on the site. If you disable cookies, parts of the site may not work correctly.
6. Your rights
In accordance with the Personal Data Protection Act of BiH, you have the right to:
- request access to your data and information about its processing;
- request rectification of inaccurate or incomplete data;
- request erasure of your data (“right to be forgotten”) when it is no longer needed or when you withdraw consent;
- request restriction of processing;
- request portability of your data in a structured, machine-readable format;
- object to processing based on legitimate interest;
- withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
You can send your request to info@metaling-jajce.com. We will respond without undue delay and within the statutory time limit at the latest.
7. Right to lodge a complaint
If you believe your data is being processed contrary to regulations, you have the right to lodge a complaint with the supervisory authority:
Personal Data Protection Agency in Bosnia and Herzegovina — https://azlp.ba
8. Data security
We apply appropriate technical and organisational measures to protect data from unauthorised access, loss, alteration or disclosure.
9. Changes to this policy
We may update this policy from time to time to align with regulations or changes to the site. The current version is always published on this page, with the date of last modification.
10. Contact
For any questions regarding this policy:
Metaling Jajce d.o.o.
Industrijska bb,
70101 Jajce, BiH
Phone: +387 (0) 30 656 599
Email: info@metaling-jajce.com